FREQUENTLY ASKED QUESTIONS
Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order. We have a dedicated sales team available to take your order on the phone.
Please ensure that you have ordered the correct number of tiles you require, any additions, or amendments will be subject to carriage costs depending on weights and quantities. Each request will be looked at on an individual basis and charged accordingly.
You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the ‘Forgotten Password’ box.
We recommend that you allow an extra 10% for wastage and cuts for your order.
All of our tiles are delivered through a nationwide haulage company across mainland UK. Our standard delivery tome is 2-5 working days from your payment clearing. If you require the products at a later date there is any option to manually select the delivery date.
Yes you do, for security reason, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Mezze Ceramics do not accept any further liability for the tiles.