SHOPPING & PAYMENT INFORMATION
Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order. We have a dedicated sales team available to take your order on the phone.
Please ensure that you have ordered the correct number of tiles you require, any additions, or amendments will be subject to carriage costs depending on weights and quantities. Each request will be looked at on an individual basis and charged accordingly.
You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the ‘Forgotten Password’ box.
We recommend that you allow an extra 10% for wastage and cuts for your order.
All of our tiles are delivered through a nationwide haulage company across mainland UK. Our standard delivery tome is 2-5 working days from your payment clearing. If you require the products at a later date there is any option to manually select the delivery date.
Yes you do, for security reason, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Mezze Ceramics do not accept any further liability for the tiles.
Yes you can, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding transaction and delivery. If possible, to avoid any confusion it may be better to contact us regarding a different delivery address prior to placing the order.
Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an estimated additional charge of £40.00 is likely to be incurred.
If you are aware that you will not be at the delivery address at time of delivery please notify us via email or leave us special instructions on where the goods can be left on your property whilst placing the order.
Tiles will be shrink wrapped on a pallet and delivered to the ground level edge of your property. The driver will NOT be able to assist getting the tiles into your property due to insurance purposes.
Due to the cost of haulage and the increased risk of the tiles being damaged in transit, Mezze Ceramics do not offer a returns policy on unused tiles.
All damages and irregularities must be notified within 2 working days of the delivery. We will need image proof sent via email of any damages. The exact amount missing or damaged must be notified, in writing and replacements will be sent out. All damaged or faulty goods may be collected at the request of the delivery/collection company. It will be deemed acceptable that 1 or 2 tiles may be broken, due to the nature of tiles, in this instance we would recommend that you try and use these where cutting is necessary.
The shrink-wrap should be carefully cut open ensuring that you do not damage any of the packaged products. Any supporting wooden braces should be gently levered apart, and banding should only be cut once the products are fully supported to avoid unnecessary breakage. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause edge chipping.
In most cases stock is readily available for imminent delivery. However, if your chosen product is not currently available, we will note approximate lead-times on your quotation. Please feel free to contact us to discuss alternative sizes or products that may be delivered sooner. Orders can be confirmed with full payment by card, bank transfer, or cash. Cleared funds are required prior to dispatch.
Stocked products can usually be delivered within 5 working days or any convenient day thereafter. We are happy to store your order for a maximum of 4 weeks.
