WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. STORE COLLECTION

Cost: Free collection

Turnaround Time: We aim to call you within 1-2 hours (business hours) to advise when your order will be ready for collection from the chosen store.

Additional Information: Collect from Mezze Ceramics, Unit 2D Eden Business Park, Dunns Close, Nuneaton, CV11 4NE United Kingdom

2. ECONOMY DELIVERY

Cost: Prices vary on orders.

Turnaround Time: This is a standard delivery service which is usually delivered within 5 working days from the place of order.

Additional Information: Economy Delivery is between 9am – 5pm on the day selected by the delivery service. All pallet tile orders are kerbside and will need to be signed for.

3. NEXT DAY DELIVERY

Cost: Prices can vary on delivery postcode. You can calculate the price at the checkout page.

Turnaround Time: This is a Next Day service on orders placed before 2pm. The delivery is based on a Monday to Friday delivery. If you have ordered after 2pm it will be delivered the next following day.

Additional Information: Next Day Delivery is between 9am – 5pm on the day selected. All pallet tile orders are kerbside and will need to be signed for.

4. SATURDAY DELIVERY

Cost: Prices can vary on delivery postcode. You can calculate the price at the checkout page.

Turnaround Time: Orders placed before 2pm on Friday will be delivered on the up coming Saturday.

Additional Information: Saturday Delivery is between 9am – 5pm. All pallet tile orders are kerbside and will need to be signed for.

5. ORDERS OVER £1000

Cost: Free economy delivery or if next day delivery required that is £120

Turnaround Time: If economy then this is a standard delivery service which is usually delivered within 5 working days from the place of order. If a next day service is required that is based on orders placed before 2pm. The delivery is based on a Monday to Friday delivery. If you have ordered after 2pm it will be delivered the next following day.

Additional Information: Economy or next day service is between 9am – 5pm on the day selected. All pallet tile orders are kerbside and will need to be signed for.

6. COLLECTIONS

Cost: Any returns would have to be arranged by yourselves. If you are unable to do this there will be an additional cost for you.

Turnaround Time: We accept returns within 7 days of your delivery.

Additional Information: Once we receive any full boxes back to Mezze Ceramics, in a resaleable condition we can process the refund within 7 working days of Mezze Ceramics receiving your goods.

7. SAMPLES

When ordering samples alone, they will be delivered within 2-5 working days.